- Description
- Shipping
- Returns
- Customer Review
Our mini Naturopathic consultations will be focused on immune support particularly around staying well or addressing any symptoms if you are currently unwell. If you require medicines or supplements we can post to your home too.
Niki is our Naturopath who will be doing phone and video call consultations and will be in touch with you to book your time once you have purchased your session.
We utilize multiple 3PL warehouses in Australia and the USA to swiftly process and dispatch your orders automatically.
Depending on stock availability and proximity to you, your order ships from the nearest warehouse, typically within 2-3 business days.
Once processed, we cannot modify orders or addresses. Any changes must be managed directly with the carrier.
Please allow 2-3 business days for packing before the carrier collects your order. After dispatch, tracking and delivery details are your responsibility.
In case of address errors, a re-delivery fee may apply. Lost parcels are to be addressed with the carrier; we do not refund lost items.
For more information read our Shipping policies.
For any questions check our FAQ or contact us.
RETURN POLICY
Unopened merchandise can be returned within 30 days of purchase for a refund, excluding shipping charges. Opened or used products are not eligible for return or refund. To initiate a return, contact Customer Service for a Return Authorization Number. Items returned without authorization will not be refunded or re-shipped. Customers are responsible for return shipping costs and may incur a minimum 25% restocking fee for change-of-mind purchases.
Sale items are final sale and cannot be returned or exchanged.
DEFECTIVE ITEM(S) RETURN POLICY
For defective or incorrectly shipped items, contact us within 48 hours of receipt with relevant details and photos for review.
HOW TO RETURN YOUR ITEM(S)
Request a return through your profile. Once accepted, pack the item securely in its original packaging. Remove any external labels before shipping. Retain the Return Tracking Number for monitoring.
Refunds are processed within 30 days of receiving the return, typically appearing on your statement within one billing cycle. Shipping charges and sales tax on shipping are non-refundable, except in cases of manufacturing defects or shipping errors.
For more informaton about Refund & Return check our Returns policy.
For any questions check FAQ or contact us.
